Frequently Asked Questions
Find answers to common questions about ordering from Cardtop. If your question is not answered here, contact our customer support team.
What does Cardtop sell?
Cardtop focuses on trading card protection, storage, organisation and display accessories for collectors.
Where do you deliver?
We serve customers in the United Kingdom. Check your delivery address and the available shipping options at checkout before placing your order.
How much is standard shipping?
Standard shipping is free on every order. Any optional paid delivery service and its price will be shown at checkout when available. See our Shipping Policy for more information.
How long does delivery take?
Handling takes 1–2 business days, and transit after dispatch takes an estimated 2–3 business days. The estimated total delivery time is 3–5 business days. These are estimates, and weekends, UK bank holidays and carrier disruptions may affect delivery.
When are orders processed?
Orders are processed Monday to Friday, within 1–2 business days. Orders placed after 2:00 PM UK time, on weekends or on UK bank holidays begin processing on the next business day.
How can I track an order?
Use the tracking details provided in your dispatch confirmation, where available. Visit our Track Order page or contact us with your order number if you need help.
Which payment methods are available?
The payment methods available for your order are displayed at checkout. Select from the available options before completing your payment.
Can I change or cancel my order?
Contact customer support as soon as possible with your order number to request a change or cancellation. We will confirm whether your request can be accommodated. Once an order has been dispatched, changes may no longer be possible. Your statutory cancellation rights under UK consumer law remain unaffected.
Can I return an item?
You may request a return within 30 days of delivery, subject to our Returns and Refunds Policy and your statutory rights. Items must meet the applicable return conditions. Certain exclusions may apply where legally permitted.
Who pays for return postage?
A prepaid return label is provided free of charge for an authorised return or exchange within the United Kingdom. Contact customer support before sending the item.
Are exchanges accepted?
We accept exchange requests for eligible unopened items within 30 days of delivery, subject to availability and applicable consumer rights. Contact customer support before returning an item to confirm the instructions.
When will my refund arrive?
Approved refunds are processed to the original payment method within 7 business days after the returned item is received and inspected.
What if my parcel is delayed or an item is damaged?
Contact customer support with your order number and a description of the problem. Include tracking details and photographs of the item and packaging where available so we can investigate and advise you on the next steps.
How do I contact customer support?
Email: support@cardtop.shop
Phone: +44 7204 433936
Business address: RES ARGAN GOLF RESORT VILLA N°146, 40000 MARRAKECH, Morocco
Support hours: Monday–Friday, 09:00–17:00 UK time.
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