Refund policy

We accept returns of defective and non-defective products, and we accept exchanges. Our return window is 30 days from delivery. This policy applies to products sold as new and does not limit your rights under applicable UK consumer law.

Start a Return or Exchange

Email support@cardtop.shop within 30 days of delivery. Include your order number, the item, whether you want a return or exchange, and the reason. For damage or faults, include clear photographs where useful. Please wait for authorisation before posting an item.

Return Method and Cost

Returns are made by mail. A prepaid return label is provided free of charge for an authorised return or exchange within the United Kingdom. If the label is missing or unusable, contact us before sending the item and we will provide return instructions or a replacement label.

Return Condition

Non-defective returns must be in the condition received, with the original packaging and included items. Products must be unused and in new condition. Original packaging should remain intact where applicable.

Damaged, defective, or incorrectly supplied items will be handled in accordance with applicable UK consumer law.

Refunds and Exchanges

After we receive and inspect an authorised return, we will process the refund to the original payment method within 7 business days.

There is no restocking fee. Approved exchanges are subject to stock availability. If a replacement is unavailable, we will offer a refund where appropriate.

Incorrect, Damaged or Defective Items

Contact us promptly with your order number and photographs where useful. We will provide the appropriate return, replacement, exchange, or refund solution and cover the authorised return cost for eligible claims.

Return Contact

Store: CARDTOP
Email: support@cardtop.shop
Phone: +44 7204 433936
Address: RES ARGAN GOLF RESORT VILLA N°146, 40000 MARRAKECH, Morocco
Support hours: Monday to Friday, 09:00–17:00 UK time

When contacting us about an existing order, please include your order number so that we can assist you efficiently.

We aim to provide clear communication and a straightforward return and refund experience for our customers.